Your Advice and Support

University is an exciting educational journey, but we know it can sometimes be challenging. We are here to give you guidance and support for you to navigate these challenges. Take a look below to see what support is available to you at Your Students' Association.

Image shows three friends, all smiling looking at a mobile phone. The background is navy and teal. In a yellow box the title says 'Advice and Support'

Accessing the advice and guidance you need

At the Students' Association at Arden University, we offer a range of support services to help you navigate university life with confidence. We want to empower you to take control of your learning experience with confidence. This involves giving you the tools and resources to navigate university life but recognising that everyone, at anytime, can need additional support. So we will also ensure you know what support is available and how to access it.

Be equipped with the tools and resources to take control of your learning experience. We have created resources that are available anytime, regularly updated, and written to save you time and effort.

Our Frequently Asked Questions section is the quickest way to find answers on topics like academic support, university policies, and student well-being.

For more in-depth guidance, our Self-Help Guides provide clear, practical information on everything from study skills and time management to wellbeing and personal development.

Check out our Frequently Asked Questions (FAQs) Access our Self-Help Guides

We aim to equip you with the tools to take control but understand that everyone needs additional support sometimes.

Our advice service, powered through Alkhemy, is here to provide you with advice and guidance. Their expert team understand your rights and options and ensure they are familiar with Arden Universities policies and procedures. This service only provide advice on academic policies and procedures.

Where you need support that we cannot offer through our advice service we have collated a list of services, internal and external to Arden, that can offer you advice, guidance and resources on a wider range of topics.

Access our service for Academic Advice Find a university service that can help Find an external service or resource that can help

About our service

Your Students' Association are committed to ensuring you have access to free, independent, confidential and impartial advice and guidance when you need it most. As we are a part of the University we recognise that we are not independent and that is why we have partnered with Alkhemy.

Who are Alkhemy?

Alkhemy is a social impact company that work with organisation, like us, that represent or engage students. Like us they aim to empower true student voice and provide services such as advice and guidance. We have partnered with them so that they can provide you with accessible, independent and impartial advice on our behalf.

Our collaboration with Alkhemy aims to empower you, our students, to navigate complex academic regulations and processes with confidence. Their experienced team will provide guidance on a range of topics under our academic policies, including; academic misconduct, extenuating circumstances, academic appeals, breaking in learning, and more.

More about Alkhemy Meet the team Book an appointment

What can I expect with the service?

This independent service ensures students receive independent recommendations, separate from the University, helping our students make informed decisions. Not only will Alkhemy provide accessible academic advice to support students, but they are the only out-of-hours advice service available to Arden University students. This ensures those with non-traditional schedules have access to support when they need it most. Whether you need help understanding policies or navigating university processes, their team is here to support you.

Operational Service Framework

The Operational Service Framework for Arden University Students' Association Advice Service includes several key components: service standards, a confidentiality statement, a privacy notice, a data protection policy, a conflict of interest policy, and a safeguarding policy. These elements outline the principles and guidelines governing the advice service, ensuring confidentiality, data protection, and ethical practices.